Tel: +27 83 6354488
Mail: sdinfo @ 1servicedesk.com
We supply Call-Center software and Service Desk solutions in the cloud. 1ServiceDesk is web-based so your agents, support technicians, and customers all access the system via the internet, email, and mobile text.
With 1ServiceDesk, you capture queries, or allow your clients to raise service requests. You use the system to track, escalate, monitor, and report on all service requests.
For more please see below, or try the demo.
Our biggest users are in the world of outsourced call centres, which don't have the need for traditional voice-integrated systems, and prefer the flexibility and power of an online system. Typically, agents accept incoming voice calls, and enter them into 1ServiceDesk. The reporting is online and available to the Outsourcer, who can keep an eye on productivity
1ServiceDesk is used by IT organisations for the tracking and management of Service Requests. Often this is within a corporation where a central IT support department services the company IT needs, whether local or international.
The Service Desk is aligned to ITIL and ISO 20 000.
Property management or Facility management companies use 1ServiceDesk to track queries/incidents logged by their tenants. This is often large office blocks or even industrial sites.
1ServiceDesk integrates to GSM modems so that machines, lifts, doors, and refrigeration plants can automatically log their own incidents when required.
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