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Geographic Information Systems

1Servicedesk is now capable of displaying interactive maps of single addresses, or showing combination views. For example you might want to see a map of all callers in a region who have called in about a certain topic/category:

Feature list

Aligned to service management standard (ITIL 3) Create Service Requests on behalf of other users Separate SQL server database per client
Capture New Incident, Problem, Request View reports in Excel Full Client administration  - add users, categories
Edit / update all Service Requests View online reports by list or totals Managed backups
Send SMS alerts, auto or manual Filter reports 24 hour support
Send email updates, auto or manual Https / SSL security Dynamic graphs
Auto allocate work depending on admin setup Tailored branding Service Level tracking with auto escalation
Re-allocate work Track Cause of problems Live “wallboard” showing latest Service Request
Levels of access for your support team, and for your clients Interface to clients asset list Accept incoming SMS’s to auto capture new Service Requests
Iphone / Smartphone access FAQ module Upload attachments to Service Requests
Self-service for your clients Survey module Integrate to external devices (eg for Smart Building monitoring)
Hours tracking Integrate to MS Outlook to add calendar reminders